A Diablo Immortal player has dropped a large sum of money in-game – over $140,000 AUD – and is unable to compete against other players. The reason, according to the player, is that their power level is “so high” that they “literally can’t get a battleground”.
YouTuber ‘jtisallbusiness’ posted a video about reimbursing their Diablo Immortal expenses, which they claim is over AUD $140,000. In the video, they said “I can’t do things that I spent money on this character for, and I don’t have a timeline to know when things are actually going to be fixed, or even know if things will be fixed because I am the only player in the world with this problem.
Diablo Immortal uses a matchmaking system based on your character’s power level. Players can spend real money on in-game loot boxes for a chance to earn legendary items to boost that level of power far beyond what they would get playing the game for free – and spend over $140,000 for a character will take it beyond what other players can achieve.
Jtisallbusiness mentioned that they asked for help from Blizzard through their official forums and through Twitter, but the response they received was lackluster. The developer said it was “aware of the issue”, but nothing has been done since. Deeply upset, jtisallbusiness mentioned in his video that he was considering hiring lawyers to help settle the case.
Previously, Blizzard CEO Mike Ybarra defended the microtransaction systems in Diablo Immortal, saying the “vast majority” of players don’t spend money on the game. “The philosophy has always been to lead with excellent gameplay and ensure that hundreds of millions of people can roam the entire campaign at no cost.”
The expense of “maxing out” your character hasn’t stopped players from spending big on Diablo Immortal. It hit $140 million in revenue within two months of its release. In other Diablo news, Diablo fans can secure access to Diablo IV – if they get a tattoo. World-renowned tattoo artists will be visiting Sydney and Melbourne in September if you’re looking to demonize your skin.
Original reporting by Eurogamer.
Written by Junior Miyai on behalf of GLHF.